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Welcome to Oz's UX + content strategy portfolio
I have extensive experience in the field of user experience design, and love designing with words as a content strategist, UX designer and UX writer. Whatever you call it, I'll make it with user centered content + design.
LOCATION
Los Angeles content strategist
Working remotely
WORK STATUS
Happily employed
Available for speaking engagements
JUICY LINKS
LinkedIn
Work inquiries: hi@ozchen.com
What you’re about to see is a summary of my work. Interested in seeing in-depth case studies? Email me here: hi@ozchen.com.
I really enjoy writing for fintech. I lead UX writing projects for Credit Karma Savings and Credit Karma Checking.
WORK
- Part of the successful launch of Savings and Checking accounts
- A passion for combining user research + testing into actionable content design
- Endless flows, error states, transactional emails written
- Collaborate with a highly talented group of designers, researchers, product managers, legal counsel and more
Presented my UX Writing for Fintech talk at the UX Writing Conference.
I’m the lead content strategist and UX consultant for InvestorIM, a cryptocurrency exchange and social platform.
WORK
I built the initial content strategy through content audits, email & social media campaign planning, creating the knowledge base, writing product microcopy and eventually translating everything to high fidelity wireframes.
I was a UX Designer at Transamerica, a top financial services & insurance company.
TWO DESIGN PROJECTS OF NOTE…
1) Designing Transamerica.com into a responsive site by creating modular content components that scale across devices, and
2) Redesigning TRSRetire, a 401k management portal. On all projects I was responsible for the product microcopy and creating the final high-fidelity wireframes.
I started UXBeginner.com in 2013 as a side project. It’s now a popular entry point for professionals transitioning into UX Design.
AS A SITE OWNER & PUBLISHER…
I’ve had hands-on experience with the entire spectrum of content strategy: writing 100+ blog articles and email newsletters, producing and selling UX courses, content marketing & social media posting, continually executing off a content calendar and of course wrangling with WordPress (it’s a love/hate relationship).
Various other user experience work
End to end UX design for Anivive, an animal health science startup.
UX: user research, wireframes and final prototypes used to help raise critical seed capital.
Content Strategy: translated technical bioscience content into understandable interface copy
Experience audit for Bluegogo, a now-defunct bike sharing mobile application.
UX: optimized user onboarding and conducted extensive UX audit and user testing.
Content Strategy: Wrote and revised product microcopy, including localization efforts to translate writing from China-based to U.S.-based audience.
Responsive design for Raleigh & Drake, a travel experience + planning portal.
UX: designed all mobile, tablet and desktop screens as well as introducing new product features.
Content Strategy: navigation design, content layouts and product microcopy.
UX + content design for Drawsmile, a nonprofit tackling food waste and hunger.
UX: research & competitive analysis with similar food programs, designed all Android screens.
Content Strategy: information architecture, microcopy, writing the onboarding sequence to explain the nonprofit’s unique food waste reduction program.
Get yourself a content strategist who designs and writes.
If this blog is any indication, I thoroughly enjoy writing. My happy place is finding the intersection between content strategy and design.
Interested in seeing more content strategy or UX work?
Email me at hi@ozchen.com or sign up for my newsletter below. Do both to get a free taco.