Welcome to Oz's UX + content strategy portfolio

I have extensive experience in the field of user experience design, and love designing with words as a content strategist, UX designer and UX writer. Whatever you call it, I'll make it with user centered content + design.

LOCATION
Los Angeles content strategist
Working remotely

WORK STATUS
Happily employed
Available for speaking engagements

JUICY LINKS
LinkedIn
Work inquiries: hi@ozchen.com

What you’re about to see is a summary of my work. Interested in seeing in-depth case studies? Email me here: hi@ozchen.com.

Credit Karma

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really enjoy writing for fintech. I lead UX writing projects for Credit Karma Savings and Credit Karma Checking.

WORK

  • Part of the successful launch of Savings and Checking accounts
  • A passion for combining user research + testing into actionable content design
  • Endless flows, error states, transactional emails written
  • Collaborate with a highly talented group of designers, researchers, product managers, legal counsel and more

Presented my UX Writing for Fintech talk at the UX Writing Conference.

InvestorIM

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I’m the lead content strategist and UX consultant for InvestorIM, a cryptocurrency exchange and social platform.

WORK
I built the initial content strategy through content audits, email & social media campaign planning, creating the knowledge base, writing product microcopy and eventually translating everything to high fidelity wireframes.

Transamerica

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I was a UX Designer at Transamerica, a top financial services & insurance company.  

TWO DESIGN PROJECTS OF NOTE…
1) Designing Transamerica.com into a responsive site by creating modular content components that scale across devices, and
2) Redesigning TRSRetire, a 401k management portal. On all projects I was responsible for the product microcopy and creating the final high-fidelity wireframes.

UXBeginner.com

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I started UXBeginner.com in 2013 as a side project. It’s now a popular entry point for professionals transitioning into UX Design. 

AS A SITE OWNER & PUBLISHER…
I’ve had hands-on experience with the entire spectrum of content strategy: writing 100+ blog articles and email newsletters, producing and selling UX courses, content marketing & social media posting, continually executing off a content calendar and of course wrangling with WordPress (it’s a love/hate relationship).

Various other user experience work

End to end UX design for Anivive, an animal health science startup.

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UX: user research, wireframes and final prototypes used to help raise critical seed capital.
Content Strategy: translated technical bioscience content into understandable interface copy

Experience audit for Bluegogo, a now-defunct bike sharing mobile application.

UX: optimized user onboarding and conducted extensive UX audit and user testing.
Content Strategy: Wrote and revised product microcopy, including localization efforts to translate writing from China-based to U.S.-based audience. 

Responsive design for Raleigh & Drake, a travel experience + planning portal. 

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UX: designed all mobile, tablet and desktop screens as well as introducing new product features. 
Content Strategy: navigation design, content layouts and product microcopy.

UX + content design for Drawsmile, a nonprofit tackling food waste and hunger. 

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UX: research & competitive analysis with similar food programs, designed all Android screens. 
Content Strategy: information architecture, microcopy, writing the onboarding sequence to explain the nonprofit’s unique food waste reduction program.

Get yourself a content strategist who designs and writes.

If this blog is any indication, I thoroughly enjoy writing. My happy place is finding the intersection between content strategy and design. 

Interested in seeing more content strategy or UX work? 

Email me at
hi@ozchen.com or sign up for my newsletter below. Do both to get a free taco.